Activate POS Devices

How to activate POS devices.

• Activation Process
  • Android & iOS
  • Paydroid
  • Prolin
• Managing Stores (Sources)
• Get Support

Activation Process

Viva’s POS Devices can be broken down into three main categories:

1. Android & iOS – the ‘Viva.com Terminal’ application installed on Android or iOS devices, including Viva terminals and ‘Tap on Phone’
2. Paydroid – the ‘Viva.com Terminal’ application installed on PAX devices such as the A910, A920, A80 & IM30 terminals
3. Prolin – Linux-based devices such as the Q30 terminal

Android & iOS

Android & iOS devices can be activated in two ways:

• By signing in
• By using a device code
• By using Viva.com Banking App

By signing in

1. Open the Viva Terminal app and, on the Activation Method Selection screen, select option 1 (‘Sign in’).

   Instruction Screen - 1	Instruction Screen - 2	Activation Method Selection

   
   

2. You will then be taken to a login page, where you can log in to your Viva account:
   
   
   

3. After logging in, you will be prompted to select an account for activation. Once activated, a confirmation screen will be displayed:
   
   

   Account Selection	Activation in progress	Activation completed

   
   

4. You can then complete the setup of your device. Depending on the device, this may include connecting external devices such as card readers, activating MOTO functionality, activating QR code functionality and configuring device permissions

By using a device code

1. On the Activation Method Selection screen, select option 2 (‘Activate with a device code’).

   Activation Method Selection	Activation Code Screen

2. The device will then display a 9-digit activation code. To proceed, you will need to do one of the following:

• Enter the code within your self-care account
• Enter or scan the code within your viva banking app

Enter the code within your self-care account:

1. Log into your Viva self-care account and navigate to Sales > Physical Payments > Card Terminals:
   
   

2. Click on the ‘New Card Terminal’ button at the top-right of the screen:
   
   

3. You will need to enter the code from your device before clicking ‘Next’:
   
   

4. You will then be shown a message, telling you to ‘Finish setting up on your device’:
   
   

5. Then, simply confirm the prompt shown on your device to proceed and complete the setup of your device:
   
   

Enter or scan the code within your viva banking app:

1. Log into your viva banking app and click on the Preferences tab at the bottom-right:

2. Click on the ‘Activate a Viva Terminal’ menu option:

3. You can then manually enter or scan the code from your POS device - the latter option bringing up your camera to allow you to take a photo of the device code:

4. Once manually entered or scanned, click the ‘Activate Device’ button to proceed

5. You will then see a message to confirm activation is successful:

6. Lastly, you will be shown an activation prompt on your terminal device. Simply confirm the prompt and proceed to complete the setup of your device:

By using Viva.com Banking App

Please note, this activation method will only be visible if the device has the Viva.com banking application installed

1. Open the Viva terminal app and, on the Activation Method Selection screen, select option 3 (Activate with Viva Wallet App’).

   Instruction Screen - 1	Instruction Screen - 2	Activation Method Selection

2. You will then be taken to Viva.com banking application , where you can log in to your Viva account:

   Account Selection	Activation in progress	Activation completed

Paydroid

Paydroid devices can be activated only by using an activation code:

1. On the device, the Activation screen will display a ‘User Activation Code’ button. Click this and then take a note of the code shown on your device:
   
   

2. To proceed, you will need to do one of the following:

• Enter the code within your self-care account
• Enter or scan the code within your viva banking app

Enter the code within your self-care account:

1. Log into your Viva self-care account and navigate to Sales > Physical Payments > Card Terminals:
   
   

2. Click on the ‘New Card Terminal’ button at the top-right of the screen:
   
   

3. You will need to enter the code from your device before clicking ‘Next’:
   
   

4. You will then be shown a message, telling you to ‘Finish setting up on your device’:
   
   

5. Simply confirm the prompt shown on your device to proceed:
   
   

6. You can then complete the setup of your device. Depending on the device, this may include connecting external devices such as card readers, activating MOTO functionality, activating QR code functionality and configuring device permissions

Enter or scan the code within your viva banking app:

1. Log into your viva banking app and click on the Preferences tab at the bottom-right:

2. Click on the ‘Activate a Viva Terminal’ menu option:

3. You can then manually enter or scan the code from your POS device - the latter option bringing up your camera to allow you to take a photo of the device code:

4. Once manually entered or scanned, click the ‘Activate Device’ button to proceed

5. You will then see a message to confirm activation is successful:

6. Lastly, you will be shown an activation prompt on your terminal device. Simply confirm the prompt and proceed to complete the setup of your device:

Prolin

Prolin devices can be activated only by using the device’s Serial Number:

1. You will need to locate the Serial Number of the device. This can normally be found on the bottom of the device and starts with the letters ‘SN’

2. Once you have located the Serial Number, you can select one of the two following options:

• Enter the Serial Number within your self-care account
• Enter the Serial Number within your viva banking app

Enter the Serial Number within your self-care account:

1. Log into your Viva self-care account and navigate to Sales > Physical Payments > Card Terminals:
   
   

2. Click on the ‘New Card Terminal’ button at the top-right of the screen:
   
   

3. You will need to enter the Serial Number of your POS device before clicking next and completing the remaining screens:
   
   

Enter the Serial Number within your viva banking app:

1. Log into your viva banking app and click on the Preferences tab at the bottom-right:
   
   

2. Click on the ‘Activate a Viva POS’ menu option:
   
   

3. You can then manually enter the Serial Number of your POS device before clicking ‘Activate device’:
   
   

4. Finally, you can complete the setup of your POS device

Managing Stores (Sources)

Terminals can be linked to ‘Stores’ (a type of Payment ‘Source’) in order to help organise your terminals across locations. Assigning each terminal to a Store can help you locate and filter transaction information on a per-location basis.

The steps to assign a Store to a terminal can be found below:

1. Activate a POS Device:
   Please see the above section on how to activate a Terminal or ‘Viva.com Terminal’ application

2. Create a Store:
   Please see our Source for stores page for instructions on how to create a Store. Please also note that if you have more than one wallet (account), you can choose which wallet the Store is linked to

3. Within your Viva self-care account, navigate to Sales > Physical Payments > Card Terminals:
   
   

4. You will see a list of your active terminals. Click on the Edit button for the terminal you wish to amend:
   
   

5. You can then use the Select Source dropdown to choose which Store you wish to assign to this terminal, before saving:
   
   

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!