Shopify Smart Checkout plugin
Our Shopify Smart Checkout plugin allows you to accept payments via Viva Smart Checkout in your Shopify store.
- Overview
- Supported payment methods
- Before you start
- Setup instructions
- Upgrading the plugin
- Get Support
Overview
- Supported currencies: BGN (Bulgarian lev), CZK (Czech koruna), DKK (Danish krone), EUR (Euro), GBP (Pound sterling), HUF (Hungarian forint), PLN (Polish złoty), RON (Romanian leu) & SEK (Swedish krona)
- Pricing: A surcharge of 0.35% is applied on top of the acquiring fee (for the acquiring fee please refer to the pricing page of our website)
This plugin uses our Smart Checkout solution. Please see our video overview of Smart Checkout’s main features and benefits:
Smart Checkout exhibits high performance: the customers of our merchant clients that use Smart Checkout proceed to pay on an average rate of 87.6% across Europe (that number is even higher in certain countries, like the UK, where it sits at 91.1%). That number climbs even higher, to 97.2% for customers that have saved their card on Smart Checkout.
Smart Checkout future-proofs your payments as it is constantly self-updated, with no coding required from you, to offer a) additional payment methods as they grow in popularity, b) constant improvements to customer experience and thus conversion, and c) constant regulatory compliance to ever-changing regulatory requirements
Features
- Increased conversion: dynamically shows payment methods most likely to convert
- Customer preferences: remembers past payment behavior and preferences of the customer across merchants and countries
- Saved cards (customer-side): customers can pay using cards they have saved during past purchases, even from other merchants; thus, saved cards are available even to first-time customers. The customer does not need to create an account to save a card or re-use saved cards. New merchants take advantage of the pool of already saved cards across the Viva ecosystem
- Card tokenization (merchant-side): the merchant can save the card tokens of their customers in the merchant backend, and then use the saved card tokens when the merchant will redirect their customers to Smart Checkout again in the future. The saved card tokens provided by the merchant will then be presented to the customer on Smart Checkout to use and pay with
- Decline recovery: based on the customer’s past payment behavior, we prompt the customer to re-try a declined payment
- Installments: not supported yet
- Recurring payments: not supported yet
- Pre-authorizations: Supported. Please activate the “Allow recurring payments and pre-auth captures via API“ setting on your Viva.com banking app before enabling them on Shopify. For more info check here.
- Mobile optimized: offer an optimized browsing experience on any device (mobile, tablet, laptop, or desktop)
- Local languages & currencies: support for 17 languages (English, German, French, Italian, Spanish, Polish, Romanian, Dutch, Greek, Czech, Portuguese, Swedish, Hungarian, Bulgarian, Danish, Finnish, and Croatian), and 9 currencies
- Cross-border payments: Supported for all payment methods; you can accept payments from international customers for all payment methods
- Cross-currency payments: Not yet supported; your customer can only pay you in the currency of your business account
- Compliance & security: full PCI & SCA/3DS support utilizing SCA exemptions, along with advanced fraud protection using Machine Learning algorithms
- Constantly self-updated: regular self-updates with no coding required from you, to a) offer new payment methods, b) offer new conversion-improving features, and c) comply with all the latest regulatory and security requirements
- Single account: No need to have a separate account for settlement
- Next day settlement: Money from customer payment is available in your Viva account the next day
- 0% Acceptance fee: Use your Viva Debit Mastercard to pay for your business expenses and lower your payment acceptance fees up to 0%
- Scalability: Through our reliable and state-of-the-art cloud-based infrastructure, you won’t miss a payment
User experience
Screenshots
This plugin uses our Smart Checkout solution. Customers are redirected from your checkout page on your Shopify store to Viva Smart Checkout to pay, and after the customer pays, they are redirected automatically back to your Shopify store.
The below images show:
a) a demo checkout page on Shopify, and
b) a demo Viva Smart Checkout:
For the Shopify plugin, when the ‘Cancel’ button is pressed (at the top-left of the Smart Checkout page), no order is created and the customer is redirected back to the merchant’s checkout page, where the shopping cart remains
Video
The below video shows the user experience from your checkout page to Viva Smart Checkout.
Supported payment methods
Due to Shopify’s requirements, Apple Pay, Google Pay and PayPal are no longer supported by the viva.com | Smart Checkout plugin for Shopify
Smart Checkout supports a wide variety of payment methods, including:
- Cards (Visa, Mastercard, American Express, Maestro, Bancontact, JCB, Discover & Diners Club)
- Digital wallets (Samsung Pay, Viva Wallet & MobilePay Online)
- Local payment methods (BANCOMAT Pay, Bancontact QR, BitPay, BLIK, EPS, iDEAL, IRIS, Klarna, MULTIBANCO, MB WAY, P24, Payconiq, PayU, Sofort, Swish, tbi bank, Trustly & WeChat Pay, BlueCode)
- Direct Debit & other payment methods (SEPA Direct Debit, Pay By Bank, Cash (Viva Spot) & e-banking (ΔΙΑΣ/DIAS))
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Please see our Payment Methods page for further information on all of our payment methods
Cross-border payments: You can accept payments from international customers for all payment methods
Before you start
Step 1: Create Viva account
If you do not already have an account with Viva please create an account.
- Sandbox/demo account for testing purpose.
- Production/live account for payments in the real world.
Step 2: Generate Shopify credentials
Before doing anything, you need to grab your Viva Client ID and generate your unique Client Secret, following the below steps.
Sign in to the Viva banking app and select the required account.
Click on Settings > API Access and scroll down to the Shopify Smart Checkout Credentials (PP) section:
Click on the Generate a pair of credentials button.
A pair of credentials is generated.
Your unique 32-character Client Secret is now displayed in the Client secret field below ClientID:
Make a temporary note of your Client ID and Client Secret for later use.
Step 3: Determine your payment methods
Determine which payment methods you want to offer to your customers.
Some of these payment methods are automatically activated for you by us, other payment methods can only be activated by yourself, for others you need to get in touch with us to activate them for you after a further review of your business.
Setup instructions
PLEASE NOTE: This plugin offers multi-store support, so you can install it on multiple Shopify stores you may have.
You have to use the same Shopify Credentials for all your Shopify stores. Please make a note of your unique Client Secret until you complete the setup of the plugin for all of your stores.
1) Install the plugin on one Shopify store
2) Proceed to install the plugin on the next Shopify store
3) Repeat the process (steps (1) and (2)) if you have three or more stores
Adding the Shopify Smart Checkout plugin consists of the following steps:
Step 1: Add Viva Smart Checkout plugin to your Shopify store
Installation video
Please see our video on how to install the Viva Smart Checkout plugin in your Shopify store:
Installation instructions
Add the Viva Smart Checkout plugin to your Shopify store by following the below steps:
1. Log in to your store as an administrator.
2. Click on Settings in the bottom-left corner of your Shopify home page.
3. Click on Payments at left menu side.
The Shopify Payment providers page is displayed.
4. In the box “Supported payment methods”, select “Add payment methods”.
Select “Search by provider” and start typing “Viva Smart Checkout”. Select the plugin and then press “Activate”.
Alternatively, copy and paste the URL https://accounts.shopify.com/store-login?redirect=settings%2Fpayments%2Falternative-providers%2F1058083 to your browser address bar, overwriting the existing URL, and hit enter.
The Shopify stores page is displayed. Click on your desired store to display the pre-installation page
5. Shopify displays the following prompt to you. You are asked to consent to the requested scopes and give authorization to install the app.
Select Install app and Shopify will redirect you to the following Configuration page. Here, you must insert the Client ID and Client Secret from your self-care account that you noted from section Generate Shopify Credentials (step 6)” above.
If you wish to use your live Viva account:
- On the first page, fill in your live Viva credentials and click Next
- On the second page, click Skip demo credentials
If you wish to use your demo Viva account:
- On the first page, click Skip live credentials
- On the second page, fill in your demo Viva credentials and click Next
- On the management page later in the installation process, you will also need to check the Enable test mode checkbox
6. A new field will appear to select a Source Code.
If there is no Source Code with the domain of the store in your Viva account (‘self-care’), then the Shopify application will automatically create a new one for you.
The format of this will be similar to ‘SF-0001’, incrementing to ‘SF-0002’ and so on, with each Shopify installation.
If you have multiple Source Codes, all of these will displayed within the field. Please select the Shopify-related Source Code - as outlined above - to continue.
You can change your brand logo at any time by updating your Shopify Source. To do this, please note the Source Code above and see our adding your brand logo tutorial for a step-by-step guide.
7. When you complete the form select submit.
The application will make the validations needed and it will also create the webhooks in the background.
If everything is valid then application notifies Shopify that is ready to accept payments and Shopify will send you an email that will look like this:
b) In case you get a popup like this:
This can happen if your shop does not have a public domain (a public domain is required)
8. Then you will be directed to the Finish tab. In there you will be notified about the validation of the form and with some guidelines for additional configuration in your source code, if you desire.
9. Select Return to Shopify Admin. You will be redirected to Shopify’s configuration page. Select Activate Viva - you will need to select your desired payment methods
Note that in order to activate certain payment methods, it is not enough to activate them on Shopify, you first need to activate them on your Viva account.
10. You will receive a notification email like this:
11. The installation process is completed and you can check in your store admin panel in Payments section that the provider selected is Viva
You do not need to set up a webhook for the Shopify plugin, as this is automatically managed by the plugin
Step 2: Set your store currency
One final thing to check is that your Shopify store currency matches that of your Viva account. For instance, if your Viva account was set up in the UK, the Viva account will be in GBP, so you must set the Shopify currency to the same, i.e. GBP in this example. Please see below for instructions on how to change your store currency.
To set your store currency, you should follow the below steps.
1. Click on Settings in the bottom-left corner of your Shopify home page:
2. You may find at the bottom of the pop up the current store currency.
3. Click on the Store currency dropdown menu and choose one of the currencies supported by Viva.
4. Click on the Save button to make your choice permanent.
Upgrading the plugin
Shopify plugin updates are done automatically so you never miss a new version.
Get Support
If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!