Satispay (for POS)

Information on the Satispay payment method for POS.

• Introduction
• User Experience
• Details
• How to activate Satispay (for POS)
• Merchant Categories
• Payment method messaging
• Get Support

Introduction

Satispay makes transferring money as effortless as sending a message. Send money to your phone contacts and pay in stores in a matter of seconds.

Viva’s POS integration with Satispay allows you to generate a Satispay QR code natively within your POS device. You can then present this QR code for your customers to scan with their mobile device, where they can complete the payment easily and securely.

Some of the main benefits of offering Satispay (for POS) as a payment method are:

• Ease of use: Customers experience a simple and seamless experience
• Security: Payments are completed safely within the Satispay environment

User Experience

1. On the POS terminal, the merchant selects (1) the ‘more’ option > (2) the Satispay payment method.

2. The Satispay QR code is then displayed:

3. The customer then scans the QR code with their mobile device to be taken to the Satispay environment to complete their payment

4. Once the customer has completed the payment on their device, a confirmation message is shown on the POS terminal:

Details

• How to activate: Please refer to the How to activate section below
• Supported POS solutions: Satispay (for POS) is available on Tap on Phone (Android & iOS)
• Payment method type: Synchronous - payments are confirmed immediately
• Refunds: Supports partial and full refunds
• Recurring payments: Not yet supported
• Pre-authorizations: Not yet supported
• Restricted MCC: Some Merchant Categories are not eligible to have Satispay (for POS) activated
• Supported countries: Available in France, Italy & Luxembourg (currently in the pilot phase, in Luxembourg only)
• Pricing: Please refer to our pricing page under the main navigation for more information
• Settlement: Customer payments are deposited next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)
• Cross-currency payments: Not yet supported

How to activate Satispay (for POS)

Merchants can only activate Satispay (for POS) on their own from their Viva account interface. To activate Satispay (for POS), please follow the procedure below:

1. Sign in to your production Viva account
2. Click on Settings > API Access and scroll down to the Satispay (Payment Method) section
3. Click on the Enable Satispay as a payment method button
4. If Satispay (for POS) is enabled successfully, a success message with a green background will be shown at the top-right of the page

Merchant Categories

There are some merchant categories that are not eligible to have Satispay (for POS) activated. If your business is in one of these categories, you will not be able to accept payments through Satispay (for POS):

Payment method messaging

It is important that the customer is aware of the payment methods you offer, as this will increase conversion and average order values. Please see our payment method messaging guide for more details on why and where we would recommend adding this information to your site.

If desired, you can download and use this icon on your site or online store, in order to show customers you offer Satispay as a payment method:

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!