tbi bank

Information on the tbi bank payment method.

• Introduction
• User Experience
  • Screenshots
  • Videos
• Details
• How to activate tbi bank
• Merchant Categories
• Payment method messaging
• Get Support

Introduction

The tbi bank payment method is available in Greece and allows customers to make purchases using the tbi bank portal. tbi bank offers two products to customers: (1) Buy Now Pay Later (Buy Now Pay Later (split in 4)) and (2) Financing:

1. The Buy Now Pay Later (split in 4) option is offered to purchases of up to and including 200 euros: the customer can pay in 4 interest-free installments with no additional fees
2. The Financing option is offered to purchases over 200 euros: the customer can pay in 3-60 installments

Some of the main benefits of offering tbi bank as a payment method are:

• Increased sales: Achieve 30% higher average order value, 20% increase in conversion, 35% in purchase frequency and build a strong customer loyalty relationship
• Large customer base and business partnerships: There are more than 2,2 million tbi customers and over 23 thousand Point of Sales
• Flexible financing solutions: Customers have the option to receive financing from €20 up to €10,000, interest-free for smaller purchases and up to 60 months for larger transactions
• Competitiveness: Offer innovative payment options and be unique among your competitors
• Fully paperless: Fast, easy, and eco-friendly customer journey with e-sign procedure
• Consumer flexibility: You can provide customers with the flexibility to pay when and how they like
• Payment of business partner: You receive the amount of the transaction the very next day
• Get started quickly: There is no need for the merchant to have an account with tbi bank

User Experience

Screenshots

At the checkout, the customer chooses tbi bank as their preferred payment method:

The customer is then redirected to a tbi bank page where they can provide their details and review the payment information:

From here, the customer can complete their payment securely.

Videos

Please also see our videos below, outlining the desktop and mobile use of tbi bank:

Desktop:

Mobile:

Details

• How to activate: Please refer to the How to activate section below. Please note: Activation of this payment method is instant. Once activated, merchants will immediately be able to accept payments via tbi bank
• Payment method type: Asynchronous - payments are not confirmed immediately, it may take up to 5 days to receive confirmation of payment. You need to set up webhooks in order to get notified for asynchronous payments
• Refunds: Supports partial and full refunds via API - refunds can be performed up to 60 days from the confirmation of payment
• Recurring payments: Not yet supported
• Pre-authorizations: Not yet supported
• Restricted MCC: Some Merchant Categories are not eligible to have tbi bank activated
• Μerchant countries: Greece only
• Customer countries: Greece only
• Pricing: Please refer to our pricing page from your country under the main navigation for more information
• Settlement: Regardless of when the customer pays (i.e. regardless of the payment method used, e.g. Financing, Buy Now Pay Later), customer payments are deposited next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)
• Cross-currency payments: Not yet supported
• Additional notes: tbi bank is not available through Quick Pay or for payment orders with the disableExactAmount parameter set to ‘true‘

How to activate tbi bank

Merchants can only activate tbi bank on their own from their Viva account interface. To activate tbi bank in production, please follow the procedure below:

1. Sign in to your production Viva account .

2. Click on Settings > API Access and scroll down to the tbi bank (Payment Method) section.

3. Click on the Enable tbi bank as a payment method button:
   
   
   

4. tbi bank will be activated

5. If you would like to deactivate tbi bank, click on the Disable tbi bank as a payment method button:
   
   
   

Merchant Categories

There are some merchant categories that are not eligible to have tbi bank activated. If your business is in one of these categories, you will not be able to accept payments through tbi bank:

Payment method messaging

It is important that the customer is aware of the payment methods you offer via Smart Checkout, as this will increase conversion and average order values. Please see our payment method messaging guide for more details on why and where we would recommend adding this information to your site.

If desired, you can download and use this icon on your site or online store, in order to show customers you offer tbi bank as a payment method:

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!