Cash (Viva Spot)
Information on the Cash (Viva Spot) payment method.
- Introduction
- User Experience
- Details
- How to activate Cash (Viva Spot)
- Payment method messaging
- Get Support
Introduction
Cash (Viva Spot) is a payment method offered by Viva, which allows your customers to pay via cash at one of over 2,000 locations known as ‘Viva Spots’.
Some of the main benefits of offering Cash (Viva Spot) as a payment method are:
- Flexibility: Gives customers the option to pay via physical cash if preferred
- Availability: There are a large - and growing - number of Viva Spot locations, all over Greece
User Experience
At the checkout, the customer selects Cash (Viva Spot) as their preferred payment method:
If needed, the customer is able to view all Viva Spot locations to find one near to them:
Once the customer reaches the Viva Spot location, the transaction proceeds as follows:
- The customer pays in cash, quoting their unique payment code
- The reseller enters the transaction details
- The reseller’s Viva account is then checked to ensure it has enough funds for the payment
- Once checked, the transaction is finalised and funds are sent to the merchant’s Viva account
Details
- How to activate: Please refer to the How to activate section below
- Payment method type: Asynchronous - payments are not confirmed immediately, the confirmation of payment occurs when the customer pays at the Viva Spot location within the payment timeout (the default payment timeout is 30 minutes, but the merchant may indicate a longer timeout via the
paymentTimeoutparameter during the API call to create the payment order). You need to set up webhooks in order to get notified for asynchronous payments - Refunds: Not yet supported
- Recurring payments: Not yet supported
- Pre-authorizations: Not yet supported
- Restricted MCC: All Merchant Categories are eligible to have Cash (Viva Spot) activated
- Μerchant countries: Available for merchants registered in Greece & Malta
- Customer countries: Available to customers in Greece only
- Pricing: Please refer to our pricing page under the main navigation for more information
- Settlement: Customer payments are deposited next day into your business account for confirmed payments / successful transactions (i.e. have statusId = F)
- Cross-currency payments: Not yet supported
- Additional notes: Cash (Viva Spot) is not available through Quick Pay
How to activate Cash (Viva Spot)
| Environment | Activation details |
|---|---|
| Production | Cash (Viva Spot) is activated by default, meaning no extra setup is required from the merchant. |
| Demo | This payment method is unavailable on demo environment. |
If desired, this payment method can be disabled for a given payment by setting the disableCash parameter to true when creating a payment order
Payment method messaging
It is important that the customer is aware of the payment methods you offer via Smart Checkout, as this will increase conversion and average order values. Please see our payment method messaging guide for more details on why and where we would recommend adding this information to your site.
If desired, you can download and use this icon on your site or online store, in order to show customers you offer Cash as a payment method:
Get Support
If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!