Surcharge

Information on Surcharge functionality.

• Overview
• Functionality
• Customer experience
• Eligibility
• Activation
• Get Support

Overview

Surcharge functionality offers the capability for you to forward surcharge fees (MerchantServiceCharge) on business and Non-European (EEU) cards to the cardholder when they are paying via POS.

Where enabled - and in applicable cases - the additional surcharge amount is automatically added, allowing the cardholder to cover your transactional costs (Interchange Fee, Scheme Fee, Viva Service Fee).

Functionality

Please see below for further information on surcharge functionality in practice, including surcharge calculation, viewing surcharge transactions, 0% acquiring fee calculations, Store And Forward and refunds.

Surcharge calculation

In cases where surcharge functionality applies, we will first check the card eligibility based on the criteria defined. If applicable, we will then calculate and determine the surcharge amount of the transaction, as below:

• The surcharge amount will be always a percentage of the initial sale amount
• The surcharge amount will be always in the same currency (DKK) as the sale amount
• The percentage per-case will be calculated depending on the card type (business/consumer) and the region of the transaction as defined below:
  • Domestic Business Card → 2.0% of the sales amount
  • EEA Business Card → 2.5% of the sales amount
  • Non-EEA Business Card → 3.5% of the sales amount
  • Non-EEA Consumer Card → 3.5% of the sales amount

Viewing surcharge transactions

You can view purchases/transactions with surcharge fees applied within your Viva account (‘Self-Care’).

1. In the Advanced Search of the Sales → Sales Transactions section, you can filter to include or exclude transactions with surcharge or without surcharge

2. In the Transaction Details window (Options → Info), a field named Surcharge Amount is available

3. Surcharge Amount will be also part of the transaction details in the downloaded .xls file when the ‘Export to xls’ option is selected

0% Acquiring Fee Calculations

Visa and MasterCard/Maestro consumer Non-EEA transactions with a surcharge amount are excluded from the 0% Acquiring Fees Calculations

Store And Forward

In case of a network error/connectivity issue during the pre-call API, and when we cannot determine if the transaction is eligible for surcharge, the Store And Forward mechanism will be activated (if eligible). Once connectivity is restored, the transaction will be forwarded and processed with no surcharge amount applied and the pricing will be executed according to existing IRF++policy.

In case of a network error/connectivity issue during pricing calculation for an authorization carrying a surcharge amount, the Store and Forward mechanism will be activated once the connectivity is restored and the actual commission calculated and charged will be zero.

Refunds

In cases of (partial) refunds performed in non-ECR integrated terminals, the receipt will not include the split per-amount but only the full amount that is refunded (the final surcharge amount sent into clearing will be calculated again based on the actual amount refunded)

As an example:

• Sales Amount: €10 | Surcharge: €2 | Total Amount €12
• Partial Refund: €6
• Transaction Amount: €6
• Surcharge Amount: (Partial Refund Amt/Total Amount) x Initial Surcharge Amount = €1

Customer experience

If enabled and applicable, customers will see the surcharge applied during the payment process, as below.

For transactions without a tip applied:

For transactions with a tip applied:

Eligibility

Surcharge functionality is available for the following terminals & devices, interaction types, transaction types and schemes & card types.

Terminals & devices:

• Tap-on-phone
• PAX devices
• Datecs BluePad ¹

Interaction types:

• Contact
• Contactless

Transaction types:

• Sales
• Refunds (Full and Partial)
• Voids/Cancellations
• Reversals

Schemes & card types:

Activation

To activate surcharge functionality, please get in touch with Viva via your Sales representative or via the Live Chat option(which can be found in your Production Viva self-care account).

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!