Offline Payments
- Overview
- Supported operating systems & devices
- Features
- Supported card schemes
- Activation
- Merchant Categories
- BIN codes exclusion
- Get Support
Overview
Store and Forward (SaF) - also referred to as Offline Payments – functionality is designed for business scenarios where network connectivity may be unstable or temporarily unavailable. SaF allows merchants to continue processing POS transactions under the following conditions:
- The merchant’s network connection is down at the moment the card is presented by the customer.
- The card terminal has lost connectivity with Viva’s host
- Viva’s host cannot communicate with the card schemes due to service downtime
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Supported operating systems & devices
SaF functionality is available on the following devices:
- Android SoftPOS app
- Datecs BluePad 55
- PAX Prolin (Q30)
Features
When the Viva Wallet POS app operates in offline (SaF) mode:
- Only sales transactions are supported
- Available in ISV scheme
- Pre-authorizations and MOTO transactions are not supported
- Refunds cannot be processed while offline
- Alternative Payment Methods (APMs), including Smart Checkout, are not available
- Sales receipts will display “Merchant Approved” to indicate offline approval
Supported card schemes
- Mastercard
- Maestro
- Visa
- American Express
Activation
| Environment | Activation details |
|---|---|
| Production | To enable Offline functionality please contact your Viva representative. |
| Demo | Not available in demo environment. |
Session data in offline mode Transactions processed while in offline mode will not include certain banking-related parameters when retrieving session details, such as:
- “authorisationCode”
- “referenceNumber”
- “rrn”
- “transactionId”
Please take this into account when developing your integration.
Merchant Categories
There are some merchant categories that are not eligible to have Store and Forward (SaF) activated. If your business is in one of these categories, you will not be able to activate Store and Forward (SaF):
| Merchant Category (MCC) | Description |
|---|---|
| 5811 | Catering |
| 5511 | Car Sales |
| 7399 | Business Service Not elsewhere classified |
| 8999 | Professional Service Not elsewhere classified |
| 1520 | General Contractors |
| 7392 | Management, Consulting |
| 5074 | Plumbing |
| 1761 | roofing - Contractors |
| 5085 | Industrial Supplies |
| 4829 | Money orders |
| 7349 | cleaning and maintenance |
| 5698 | Wigs |
| 1740 | Insulation- Contractors |
| 1731 | electrical contractors |
| 6012 | Financial Institution |
| 5966 | Direct Marketing |
BIN codes exclusion
To help prevent chargebacks and reduce risk, Viva excludes certain Mastercard Debit cards from being used in offline mode. These cards, identified by specific BINs, have been flagged by card schemes because they require online authorization at all times due to their zero stand-in and X-code limits. As a result, any transaction with these BINs must be processed online and cannot be completed while the terminal is offline.
The following BINs are currently excluded:
| 40200820 | 40807310 | 40807311 | 40807312 | 40807313 | 40807314 | 40807315 | 40807321 | 40807338 | 40807341 | 40807348 | 40807354 | 40807361 | 40807366 | 40807372 | 40965311 | 40965332 | 40965346 | 40965350 | 40965360 | 40965366 |
| 40965372 | 40965379 | 410232124 | 410232125 | 410232224 | 410232225 | 410232324 | 410232325 | 410232251 | 410232252 | 4103400 | 43203700 | 43203750 | 434483564 | 434483565 | 434483566 | 434483567 | 434483568 | 434483569 | 434483570 | 434483571 |
| 434483572 | 434483573 | 434483574 | 434483575 | 434483576 | 434483577 | 4344835780 | 4344835781 | 4344835782 | 4344835783 | 4344835784 | 4344835785 | 4344835786 | 4344835787 | 4344835788 | 4421900 | 44219010 | 444353377 | 444353378 | 444353379 | 444353380 |
| 444353381 | 444353382 | 444353383 | 444353384 | 444353385 | 444353386 | 444353389 | 44435339 | 44435340 | 444353410 | 444353411 | 444353412 | 444353413 | 444353504 | 444353505 | 444353506 | 444353507 | 444353509 | 444353510 | 444353511 | 444353512 |
| 444353514 | 444353515 | 444353516 | 444353538 | 444353539 | 444353540 | 444353543 | 444353544 | 444353545 | 444353546 | 444353547 | 444353548 | 444353549 | 444353550 | 444353551 | 444353552 | 444353565 | 444353566 | 444353567 | 444353568 | 444353569 |
| 444353570 | 444353571 | 444353572 | 444353573 | 444353574 | 444353586 | 444353587 | 444353588 | 444353589 | 444353590 | 444353591 | 444353592 | 444353593 | 444353594 | 444353595 | 444354082 | 444354083 | 444354084 | 444354109 | 444354110 | 444354111 |
| 444354112 | 444354113 | 444354114 | 444354115 | 444354118 | 444354119 | 444354120 | 444354121 | 444354122 | 444354123 | 444354124 | 444354125 | 444354126 | 444354127 | 44442450 | 447903752 | 447930753 | 447957754 | 447984755 | 448011756 | 448038757 |
| 448065758 | 448092759 | 448119760 | 448146761 | 447930933 | 447930934 | 447930935 | 455136015 | 464086693 | 464086694 | 464086695 | 464086696 | 464086697 | 464086698 | 464086699 | 464086700 | 464086701 | 464086702 | 464086703 | 464086713 | 464086821 |
| 49091500 | 52019500 | 52019501 | 52220800 | 52220850 | 528898 | 529746 | 532327 | 535527 | 536442 | 538707 | 548410 | 548762 | 54941504 | 549542 |
Get Support
If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!